Terms & Conditions
All prices are excluding delivery charges.
Cake designs are subjected to slight variations and availability of decorative accessories.
Cake colour and decorations may be subjected to slight variations from actual product due to possible discrepancies in photo to screen resolution.
Fresh fruits are seasonal and sweetness cannot be assured.
We reserve the rights to substitute, change, accept or reject any orders or cake designs.
Cancellation / Change of Date
As all our cakes and pastry are specially prepared for your order, our bakers take great effort to prepare the ingredients and artwork. As such, we do not encourage any last minute cancellation. However, cancellation of order is permitted under the following conditions:
7 days and before Date of Collection/Delivery: 90% Refund OR Postpone Order
6 days – 4 days before Date of Collection/Delivery: 50% Refund Or Postpone Order
3 days before Date of Collection/Delivery: No Refund and No Postpone Order
Kindly contact our customer service at 9830 1010 to process your cancellation. Please note that refund of payment may take up to 2-4 weeks for us to process. Postpone of order must not be later than 2 months from date of purchase.
Items sold are not exchangeable.
Changes in order
Any changes pertaining to the order must be made at least 48 hours before delivery.
Substitution may be necessary to ensure your order arrives on time. JOEY CAKES will substitute a similar element of equal or greater value.
Complimentary candles will be provided for every cake order when requested by customers. Please indicate the correct number of big and small candles required. We will process the order according to sender’s request. (note: we only provide max up to 9 big candles and 9 small candles)
Writings on the cake
Customers may request for writings on the cake. Please indicate the wordings correctly upon placing your order. Do note that due to space constraint on the cake surface, lengthy wordings may not be accommodated. We reserve the rights to accept or reject any request of writings on the cake. It is customer’s duty to ensure that such requests are acknowledged by JOEY CAKES.
Photo image printing
We accepts photos, graphics and text on the condition that the customer uploading said photos, graphics and text are the copyright holder or have the permission of the copyright holder. We acts as the customer’s agent to print a single edible image for use on the customer’s cake and any liability for copyright infringement is that of the customer.
JOEY CAKES maintains the right to refuse any photos, graphics or text it believes may infringe copyright or deemed to possibly be offensive in the eyes of the general public.
While all efforts are made to produce the best possible image from your file, it must be remembered that we are using water based food colours on sugar/starch icing sheets. So image quality and colour matching are variable and cannot be used as grounds for a return / credit.
Cake border and trimming designs are subject to cake decorator desecration. Final design may differ from website images depending on image specification and size. For specific colors requirement or design, please make known to our sales staff before ordering.
All cakes are sent by signature-required delivery team. Note signing the delivery order not only verifies your receiving of the cake but also your acceptance of the condition of the cake. We advise opening the box and viewing the cake before signing as no claim can be made against the courier, once you sign.
Complimentary gift card will be provided for every order when requested by customers. Please indicate the message correctly upon placing your order. Do note that due to space constraint on the card, lengthy messages may not be accommodated. We reserve the rights to accept or reject any request of message on the card. It is customer’s duty to ensure that such requests are acknowledged by JOEY CAKES.